Bitesize Bournemouth – all you need to know about Bournemouth in 90 minutes.
Do you have employees who are new to Bournemouth, or new to working with visitors? The NCTA is offering FREE short induction sessions for all those who work in tourism, which aim to familiarise customer-facing staff with Bournemouth as a resort – its history, attractions, transport links and the town’s different areas. Plus a refresher on how to offer the best customer care!
“A fantastic introduction to Bournemouth”
“Some excellent points about customer service and what to suggest to guests”
“I have no suggestions [for improvement] as I thought the training had no faults at all”
By arming those in daily contact with visitors with the tools to confidently help and welcome visitors to Bournemouth, the NCTA hope to enhance the overall resort visitor experience. Led by industry expert Simon Scarborough, these fortnightly sessions will be delivered in a range of locations across the resort every second Wednesday throughout the season.
Starting at 3pm (please arrive for 2.45pm), delegates can expect a full learning experience packed into just an hour and a half. Topics covered include locations of popular landmarks, a short history of Bournemouth, customer service training, transport and advice on how to answer common visitor questions.
Some sessions have a bolt-on ‘events seminar’, starting after the induction at 4.30pm (you don’t have to attend the induction session prior to attending the ‘events seminar’). Event seminars finish at 5pm, and offer details on the major festivals that make Bournemouth such an eventful place.
To bring the experience to life, Simon will lead a ‘visitor experience walk’ around the town once a month, highlighting great places to visit and points of interest with a vibrant promotional twist. Walks will last no longer than an hour and so will finish no later than 5.30pm.
The NCTA hope that a large number of customer-facing staff from all business types will take full advantage of these free sessions, as their success very much depends on those who attend. The NCTA would like to thank all the businesses who have offered their support by providing facilities for these events.
Dates for the events are:
23/4/14 Launch induction Premier Inn Westover Road
7/5/14 Launch induction with Visitor Experience Walk East Cliff Court
21/5/14 Launch induction with Event Seminar Wheels Koh Thai Boscombe
4/6/14 Launch induction with Visitor Experience Walk Miramar
18/6/14 Launch induction with Event Seminar Shake N Stir & Food Festival Hengistbury Head Visitor Centre
2/7/14 Launch induction with Visitor Experience Walk Pavilion Dance
16/7/14 Launch induction with Event Seminar Children’s Festival Meyrick Park TBC
30/7/14 Launch induction with Visitor Experience Walk TBC
13/8/14 Launch induction with Event Seminar Air Festival Cumberland
3/9/14 Launch induction with Visitor Experience Walk TBC
All events are 3pm – 4.30pm. Walks may finish a little later at 5-5.30pm. Please arrive at 2.45pm for a prompt 3pm start.
The full list of sessions and content are listed on NCTA website: NCTA training calandar.
Booking is preferred although you can just turn up on the day. To reserve your place, please emailNatalie.firstname.lastname@example.org